I was lucky enough to interview JP Rangaswami at TM Forum Live in Nice. JP now has the role of Chief Scientist at Salesforce having been at BT previously. So, who is better placed to comment on the massive transformation required by the telcos as they shift gears to address the digital reality of today and tomorrow. Take a look at the interview.
https://www.tmforumlive.org/keynotes-perspectives-jp-rangaswami/