Tag: Customer relationship management

  • A ‘brand’ view of the telecoms industry

    Tim Pritchard, Kantar TNS at the Great Telco Debate In the spirit of getting outside perspectives on the evolving telecoms market, Tim Pritchard from Kantar TNS, the WPP company which is the largest custom research business in the world, joined the Great Telco Debate on the role of telecoms in the digital economy. The brand…

  • Are telcos losing pole position as digital disruption impacts demand and supply?

    A client recently asked me to present on the top 5 disruption themes in the industry. A pretty broad brief given that I have covered almost every aspect of the industry over the years of being an analyst. So, I had to find a framework within which to identify the disruptions. The following evolved: Demand…

  • Ensuring Quality in a Virtualising Telecoms World

    The benefits of a virtualised infrastructure have been well-documented on many PowerPoints, webinars and web pages of late. All parties in the ICT world are getting excited about the potential savings and increases in flexibility and performance that virtualised processing, storage and networking can bring under a cloud banner. Telcos are no exception to this…