Tag: telcos

  • Another Edge for you to think about: PWD and Omnichannel lessons for the mainstream

    Building on the report I wrote earlier in the year and the webinar we ran on People With Disability (PWD) in July, MEF CONNECTS Omnichannel presented an opportunity to take the discussion to another level. We got a lot of enthusiastic interest from telcos and suppliers alike but only Google stepped up to join me on stage to discuss…

  • Telcos and the big data-driven opportunity

    The big data opportunity for telcos is not a new phenomenon. Vast amounts of data have been generated both internally and externally over generations of fixed and mobile services for consumer, business and partners alike. Over The Top (OTT) players have come into the market and built business models on the amalgamated analysis of data…

  • Are telcos losing pole position as digital disruption impacts demand and supply?

    A client recently asked me to present on the top 5 disruption themes in the industry. A pretty broad brief given that I have covered almost every aspect of the industry over the years of being an analyst. So, I had to find a framework within which to identify the disruptions. The following evolved: Demand…

  • Kroes Goes out Blazing … “Telcos are their own worst enemy”

    No-one expected her to go quietly and Neelie Kroes, the out-going European Commission’s vice president for the Digital Agenda, did not disappoint. Speaking to the European Telecommunications Network Operators’ Association (ETNO), last week in Brussels, she let the major European telcos have it – with both barrels … Like John Wayne in a bar-room disagreement,…

  • Managing the egos in the digital eco system

    Straddling different industries as an analyst raises some fascinating anomalies. Telecoms, Networking, IT & Media are, like the US and the UK, often divided by a common language. Some interpretation is often required when talking about managed services, multi-channel, multi-screen, let alone Customer Experience.  And, each industry believes it holds the upper hand when it…